DELIVERY & RETURN
We deliver worldwide!
We aim to ship all orders within 1-3 business days after the order has been placed.
During holidays and sales periods, there may be delays in processing times.
Orders within Finland are delivered by Posti (Postipaketti & Express package) and orders to other countries are delivered by Posti and UPS.
· Finland €6.90 and home delivery €18 (free for orders over €250) (Jewelry €4.20 by letter)
· EU countries €20
· Rest of Europe €30
· Rest of the world €40
Please note that any tax, customs or other payments regarding the destination country are not included in the above delivery costs, and are not paid by Hanimaa.
You have 14 days right of return from the day you received the order. Hanimaa is not responsible for return shipping costs. Only products that are unused or defective can be returned.
If you want, you can exchange the product or get the money back for the returned product.
NOTE! Made-to-order products do not have the right of return unless the product is defective.
*For hygiene reasons, earrings are not eligible for return unless the product is defective.
Returns: Please contact email@example.com and we will advise you on the shipment.
Once we receive the return, it will be processed. Once the refund is approved, the money will be returned to the original payment method.
IF YOU DON'T PICK UP THE PACKAGE
Please pick up your package on time from the pick-up point. Unclaimed packages will be returned to us and we will have to charge a handling fee of €10.
Payment service provider
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.
Paytrail Oyj, business ID: 2122839-7
If you have any questions, please contact us by email at firstname.lastname@example.org